Account & login
Sign-in problems, OTP emails, password reset, profile updates, and account access.
Help & Support — BitMine Pro
Contact BitMine support for account, mining, deposit, withdrawal, and billing help.
Help & Support
Need help with BitMine Pro? Reach our support team from the email address registered on your account whenever possible so we can locate your profile quickly.
Support email: support@bitmine.cloud
Include your registered email, a short description of the issue, and relevant IDs (deposit, withdrawal, or Google Play order) when contacting us.
Deposits & withdrawals
Crypto deposit status, confirmation delays, withdrawal requirements, fees, and minimums shown in-app.
Mining
Plans, contracts, accrual display, collect/claim behavior, and sync after app restart.
Purchase & billing
Google Play purchases, pending charges, order IDs, and credit timing after verification.
Referrals
Referral codes, reward eligibility, and program rules in Referral Terms.
Privacy & deletion
Data questions and account deletion steps on Delete Account.