Delete Account — BitMine Pro
How to delete your BitMine Pro account from the app, and what data is removed or retained.
Google Play account deletion information
This page explains how BitMine Pro users can delete their account. Deletion is performed from the authenticated app (or via verified support assistance). There is no unauthenticated web form that deletes accounts by email alone.
Delete from the BitMine Pro app (recommended)
- Open BitMine Pro and sign in.
- Go to Profile.
- Choose Delete account.
- Read the impact warning carefully.
- Type
DELETEto confirm. - Submit. The app calls
DELETE /api/v1/me(API mode) or the equivalent Firebase deletion flow, then ends your session.
If you cannot access the app
Email support@bitmine.cloud from your registered address with subject Account deletion request. We will verify ownership before processing. We will not delete an account based solely on an unverified email claim.
What is removed or disabled
- Login access is blocked; refresh tokens for the account are revoked.
- Display name is anonymized (for example, “Deleted User”).
- Wallet address and profile image are cleared.
- Push notification preference is disabled.
- Login email is scrambled so the account cannot be used normally.
- A deletion audit record is stored for security/compliance tracking.
What may be retained
Transactional history, ledger entries, deposits, withdrawals, and related financial records may be retained where needed for security, fraud prevention, dispute handling, or accounting integrity. We do not invent additional fixed retention periods beyond operational necessity and applicable law.
After deletion
You will not be able to sign in to the deleted account. Some historical references may remain in internal ledgers without restoring login access.