FAQ — BitMine Pro

BitMine Pro is an Android app for cloud mining related features, including mining plans/contracts, balances, deposits, withdrawals, staking (where offered), and referrals.

The official website and legal pages are hosted at bitmine.cloud.

No. Crypto and mining-related services involve risk. BitMine does not guarantee profits or returns. See the Risk Disclosure.

Download the app, register with your email, complete OTP verification when prompted, then sign in.

Check spam/junk, wait a minute, and request again. Ensure you typed the correct email. Contact support if it still fails.

Use Profile → Delete account in the app, or follow https://bitmine.cloud/delete-account.

After purchasing an active plan/contract, mining accrues according to contract terms. In API mode, the server is authoritative for balances and accrual.

The app refreshes from the server. Temporary loading states should not be treated as a final zero balance.

Collect moves available mining balance into your withdrawable balance according to app rules. Duplicate requests should not double-credit.

When crypto deposits are enabled, you create a payment in-app and send the requested amount to the provided address. Credit occurs after the payment processor reports a successful finished state to our servers.

Waiting/confirming statuses mean payment is not finished yet. These states do not credit your balance.

The minimum is configured server-side and shown in the withdraw screen. Public settings currently expose this value (often $30 unless changed by admin).

Yes. A withdrawal fee configured in settings is shown in-app before you confirm.

Withdrawals are reviewed/processed according to operational workflow and network confirmation requirements. Timing can vary.

Purchases are verified against the server product map. The amount credited comes from the server map for the product ID, not a client-typed price.

If Google Play reports pending, wait for completion. Contact support with the order ID if credit does not appear after purchase completes.

Refund and revocation handling follows Google Play purchase state and BitMine server reconciliation rules when enabled. History is retained for audit; balance reversal is ledgered when applicable.

Crypto deposits follow the payment processor’s rules. Contact support with your payment/deposit reference for case-by-case review.

Share your referral code. Rewards depend on valid referred activity and server configuration. See Referral Terms.

No. Self-referrals and abuse can void rewards and may lead to account action.

Passwords are stored hashed. Legacy hashes may be upgraded on successful login where enabled.

No. See the Privacy Policy for processors used to operate the service.

Wait for the network response. Pull to refresh or reopen the mining screen. If it persists, contact support.

Depending on your build/channel, the app may use Firebase or the BitMine API backend. Support can help identify your case if balances look inconsistent after an update.